Frequently Asked Questions

Contact Lens Color Chart
  • Where can I get to see Freshkon Alluring Eyes Color Chart?
  • Where can I get to see Freshkon Colorfusion colour chart?
  • Where can I get to see Tutti contact lenses color chart?
  • How do I choose the right color contacts for my eyes?
  • Where can I get to see Colourvue Fusion color chart?
  • Where can I get to see Colourvue Big Eye color chart?

Customs Clearance
  • When is import duty due?
  • Who is responsible for paying the import duty?
  • Are contact lenses subject to customs clearance?

Contact Lens Care
  • How to clean my contact lenses?
  • Do I need to use protein remover?
  • What do I do if I have eye dryness and irritation?
  • What is saline solution?
  • What is daily cleaner?
  • What is multi purpose solution?
  • Things you have to know about your lens care.
  • What is Hydrogen peroxide solution ?
  • How do I check the Geo contact lenses I receive are not fake?
  • Where can I get opinions and views of others on contact lenses?

Membership
  • Is there a time limits on my membership?
  • If my country name is not listed on your membership registration page, can I still join and made purchases from your website?

Payments
  • How do I pay for my purchases?
  • How Do I pay by Western Union?
  • How secure is my credit card information in your website?
  • Who/what is Paypal.com?
  • What charge will appear on my credit card billing statement?

Policies & Practices
  • What is your Return policy?

About Orders
  • I need two different powers to make up the pair because I have different powers for my left and right eyes. How can I buy 1 pair in two different powers?
  • How do i know when you have shipped out my orders?

About Shipping
  • What is my postal office website link ?
  • What is the delivery time frame for normal delivery by registered air parcel ?
  • What is the delivery time frame for Express Delivery?
  • Where can I get the Postal Service Website link for my country?
  • What is a Remote Area (ODA) and how is that going to affect my shipment?
  • How do I track registered air parcel in USPS or other postal service that operate in my country?
  • How do I track registered air parcels in Malaysian Postal website?
  • What is the best way of shipping contact lenses to USA?
  • How do I track shipping by Courier Express Service?
  • How do I track shipping by registered air parcel?
  • Where can I view your list of shipping and handling rates associated with my country?
  • My country name is not listed on your shipping list.

Customer Support
  • What are messenger identity to access online support?





My-contactlens.com is a marketing arm sells contact lenses and other related products online/in an e-business environment. Customers are required to obtain a valid prescription by their Optometrist or Optician before placing order on this web site and confirm that the order placed is in accordance to the said valid prescription as stipulated by their Optometrist or Optician.