Terms & Conditions

My-contactlens Express is an online retailer that provide the channel to purchase and to replace your contact lenses in a simple and hassle-free way.


www.my-contactlens.com means the website or the Site. 

"you", "visitor" or "customer" means any person(s) accessing and using the Site; 

"we", "us" "the Company"  means My-contactlens Express

"Product" means contact lenses or accessories purchased by you via the Site; 


Your Status

To place an order with My-contactlens.com you must be over eighteen (18) years of age and possess a valid credit or debit card issued by a bank acceptable by our authorized Payment Gateway. 



Please read these terms carefully, they apply to your use of this website and your purchase herein. By proceeding to access, register and place purchase(s), you are deemed to have agreed to accept the terms and conditions of the Site and to have accepted that they shall be binding on you. 


By accessing or transmitting information via the Site, you signify your acceptance to be bound by Terms and Conditions stated herein without limitation or qualification. We reserve the right to revise the terms and conditions at any time by updating this posting without any prior notice to you. You shall be bound by any such revisions and are advised to review these terms and conditions whenever you access this Site. Your use of this Site after the posting of modifications or other changes shall constitute your acceptance of the Terms and Conditions as modified or changed. We shall not be held liable for your omission to check the modifications and changes posted at the Site. If you do not wish to be bound by these Terms and Conditions, you must not use this Site and exit now. 


Member Registration, Account, Password and Security

In consideration of your use of the member account and e-mail services, you agree to provide true, accurate, current and complete data about yourself as found in the above service’s registration form. You also agree to maintain and promptly update the Registration data to maintain the accuracy of information about yourself. If you provide any information that is untrue, inaccurate, not current or incomplete, or the Site has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Site has the right suspend or terminate your account or future use of the account.   


You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You shall agree to immediately notify the Company of any unauthorized use of your password and account. The Company shall not be liable for any loss or damage arising from your failure to comply with this paragraph.


Valid Prescription Information

You are required to obtain a valid and up to date prescription by your eye care professional's before placing order on this Site. You are required to confirm and certify that the placed order information is in accordance to the said valid, true and matches exactly the prescription as provided by your own eye care professional. 


We promote proper eye care and good eye health. We encourage you to receive regular eye examinations by an eye care professional.


Product and Purchases

The products that we provide on this web site are obtained from the major branded contact lenses suppliers. In the face of such condition, we hereby declare that the products we supply to our customers are on a 'as is' basis as per the condition we obtain from the contact lens supplier.  


We reserve the right to limit the quantities that you order. However, we shall take all the necessary actions to ensure that each product that is advertised in this web is available.



This Site only provides payment via Credit Card. When you have made your payment via any of our payment partner(s), the Company will issue a printable Order Statement. No Product will be shipped to you until full payment is received by the Company. If the Company does not receive full payment from you by the payment due date, the Company shall cancel your order. If you still wish to use our Site to purchase a Product, you must apply again on the Site and make a fresh and new purchases. 


Payment Enquiries

You can contact us directly at sales@my-contactlens.com.


Delivery Policy

You shall always ensure that you provide us with your most updated and current personal particulars and information required in your purchases. You shall also ensure that you provide us with your latest and current shipping address. We will ship your purchase to the shipping address specified by you during the process of you making purchases in the Site. We shall not be held responsible for any loss or damage suffered by you as a result of your failure to provide us with such current information as required.  


If you've given us an invalid address or contact number and causing the parcel to be returned to us, you, the buyer will have to pay us the additional shipping to resend the parcel.


We will send out your order within three (3) to five (5) business days after we receive the payment for your order. We may delay your order delivery without prior notice due to technical or resources problem.  Forthwith, the delivery time is dependent on the Postal Service or Courier Company appointed.  These postal services and courier company will normally have their online sites providing information on expected arrival date and status of the delivery.


If it so happen that the item(s) you ordered is/are out of stock, we will try our best to contact you before sending out the parcel. However under certain conditions, we may refund to you for the undelivered products. After sending out your parcel, we will update your order record with the shipping details and forthwith inform you the tracking number by your contact email.  


Return Policy

All Products will be shipped to you in the manufacturer standard of sterile packaging sealed vials or in standard box pack in bubbled envelop. Within ten (10) days from the date of receipt of the product, the customer can return the goods delivered provided the vial or box is still unopened and goods are in the standard sterile packaging intact. 

A replacement shall be made for Products return within 10 days from the date of receiving the returned Product by us. Shipping and handling charges are strictly non refundable. You shall be responsible for the cost incurred when returning the Product unless it is evidenced that it is our mistake for sending wrong Product to you .


Refund Policy

Any payment made is strictly non refundable except for excess payment or undelivered Product. An additional of RM 10.00 is charged for each refund or a deduction of 4% for credit card transaction. However, please note that shipping charges is NOT included in the refund.


Online Purchases

You can only purchase the contact lenses via www.my-contactlens.com and NOT through any third party or agent or third party website/s purporting to act for us. We shall not recognize and acknowledge any purchases that have purportedly been purchased through any third party or agent or third party website/s and not through the Site or offline unless otherwise expressly authorized by us. We shall not be held responsible or be held accountable to you for any Product that you purchased through any third party or agent or third party website/s purporting to act for us online or offline. 



The Site is retailer that sells contact lenses and other related products in an e-business environment. We strongly put forth to you that the information and content contained in the Site is for general information only and is not intended to mean to substitute for the advice provided by your own optometrist or other qualified medical professional. 


We take all the precautions and care to ensure you are provided with information that are reliable pertaining to contact lenses. However, the content may not be complete especially information relating to medical aspects. We strongly suggest you to have your eyes examined regularly and always follow your own optometrist or other qualified medical professional instructions for the proper use and care of your contact lenses.  


We exclude all liability to you and any losses arising thereof in respect of your use of, reliance upon, or inability to access or use this Site, and will not be liable for any loss of use, profits, savings, investments or data or any direct or indirect, special, incidental, consequential or punitive damages or losses arising in contract, negligence or tort. The Company also assumes no responsibility, and shall not be held liable for any other indirect, special, or punitive damages whatsoever that arise out of or are related to the use of any products purchased from the our site. 


The Company also assumes no responsibility, and shall not be held liable for, any delay or error, or any damages to, or viruses that may infect your computer equipment or other property as a result of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video or audio from the Site. If you are dissatisfied with and or cannot accept the terms of use, you should discontinue using this site, terminate your application to purchase the product and exit from the Site. 


Restriction use of materials

The Site is wholly owned and operated by the Company and remains the sole property of the Company at all times. Unless otherwise stated herein, no materials from the Site may be copied, reproduced, republished, uploaded, posted, transmitted, printed, distributed, modified, reused, and reposted for public or commercial purposes including the text, images, audio and video, without the Company's prior written permission. 


Collection Of Personal Information

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you for the purpose of processing and completing your order with us. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.  We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password. If you have any comments or suggestions, we would be pleased to receive  by emailing us at sales@my-contactlens.com. We will, to the best of our endeavor, to fully comply with the Privacy Act 1988 and represents the industry’s best practice.



All trademarks, service marks, images, logos and names on the Site which identify My-contactlens Express and are directly linked and associated to www.my-contactlens.com are owned by My-contactlens Express. You shall not construe anything in the Site as granting, by implication, estoppels or otherwise, any license or right to use any trademarks, service marks, trade names, logos, and icons displayed on the Site, or any other content on the Site, except as provided herein, is strictly prohibited. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy, and publicity, and communications regulations and statutes. The Company reserves the right to commence legal proceedings in the jurisdiction against you in the event there is a breach of its trademarks, service marks, trade names, logos, and icons. 



Failure of the Company to exercise or to enforce any right or provision of these Terms and Conditions shall not constitute any waiver on its part. If any Term or Condition is determined to be invalid or unenforceable, then the invalid and unenforceable provision shall not affect the validity and legality of the remaining Terms and Conditions. 



You agree that the Company, at the Company's sole discretion, may terminate your subscription, or access to and use of the services, and remove and discard any information posted by you on or through the services, without assigning any reason whatsoever at any time in its sole discretion including, without limitation, if the Company has reason to believe that you may have violated or acted inconsistently with any of the terms and conditions of the Site. 


Third Party Linked Websites

The site may be linked to other websites which are not maintained or under the control of the Company. The various linked sites may allow for further link-up and interaction between you and the said sites for promotions and other interactive mediums. Such links are provided for your convenience and reference only and the inclusion of any hyperlink on the Site to any other website is not and shall not imply an endorsement or verification by the Company of such websites, its contents or its sponsoring organizations, or any association with its operations and we do not make any representations regarding the content or accuracy of materials on the said sites. We do not endorse or take responsibility for the content on those websites or the availability of those websites and, we are not to be held liable to or for such websites or for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk. 




Guarantee and complaints management

We shall perform our obligations under these Terms and Conditions with reasonable skills and care.  We place great value on our customer satisfaction. You may contact us at any time using the contact details given in the Site.  We will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint. In guarantee cases, the manufacturer frequently must be involved, and as such it may take longer to resolve such an enquiry or complaint.  In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us images of the products showing the defects, if applicable.   Please provide Order Number that we assign you as reference in any complaint that you forward to us. Should you not have received any reaction from us within five Business Days, please make further enquiries. In rare cases your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.



The Company reserves the right to cancel, amend, change, update or vary at any time any information, presentation, rating, Terms & Conditions, schedule, certificate, policy wording of all the insurance products, and the arrangements featured on the Site without prior notice. Any such amendment shall be effective once the revised terms have been posted on the Site. As these terms and conditions may be updated from time to time, we suggest that you check them when you visit the Site and be aware of our latest terms and conditions. 




My-contactlens.com is a marketing arm sells contact lenses and other related products online/in an e-business environment. Customers are required to obtain a valid prescription by their Optometrist or Optician before placing order on this web site and confirm that the order placed is in accordance to the said valid prescription as stipulated by their Optometrist or Optician.